and other sites have discovered, battling rogue apps is a lot like playing whack-a-mole. Instacart also this month enlisted the help of security platform HackerOne to battle bots by offering a bounty program, she said.īut as security experts at Inc. “As a result of these measures, we’ve seen a dramatic reduction in the use of unauthorized third-party apps because of the hard work and dedication by our security and legal teams to protect the shopper experience,” Montalvo said. Shoppers using the updated app can also choose to review a single order for 30 seconds before claiming it or passing it to another shopper. Instacart also recently introduced new procedures such as prompting shoppers to verify their identity with a selfie and not permitting shoppers to switch devices in the middle of an order. The developers of those apps couldn’t be located for comment. The company said it deactivated 150 shoppers found to be misusing the platform and shut down a half dozen sites claiming to sell batches to Instacart shoppers including Instashopper.app, Sushopper, Ninja Hours and Acrobatshopper. Instacart said it’s combating bots by cranking up pressure against app makers and banning violators when they find them. “We take the integrity of the Instacart platform very seriously and have a trust and security team dedicated to monitoring the unauthorized use of the platform which includes all efforts to prevent illicit and fraudulent third-party apps from violating our terms of service,” said Natalia Montalvo, Instacart’s director of shopper engagement and communications. said the bots affect just a sliver of its more than 500,000 shoppers and that the company has already taken measures to address the issue.
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